We're just using this forum to vent about a problem that is old news, yet still always a worry for all writers.
The publicists I've worked with have seemed great to me... but I hear you that that's not always the case.
As long as we all understand that harassing your publicist isn't going to influence her support of your book in any positive way, I would like to hear more, specifically, about what you feel is not getting done. Obviously I cannot change the industry, but if we can find some common ground, maybe there is some progress to be made.
The more comments the better, so pile it on!